Please read these terms carefully before using the Pramol Healthcare website or booking our healthcare services.
Welcome to Pramol Healthcare. By accessing or using our website, booking an appointment, requesting a healthcare service, or otherwise interacting with Pramol Healthcare, you agree to comply with and be bound by these Terms & Conditions.
If you do not agree with any part of these Terms & Conditions, please do not use our website or services.
These Terms & Conditions should be read together with our Privacy Policy and any service-specific terms or instructions that may apply to the healthcare service you request.
Pramol Healthcare provides home healthcare and healthcare-related services designed to support patients and their families.
Our services may include, depending on availability and the patient's requirements:
Availability of individual services may depend on location, healthcare professional availability, patient requirements and other operational factors.
The content available on this website is provided primarily for general information and to help users understand the healthcare services offered by Pramol Healthcare.
You agree to use the website only for lawful purposes and in a manner that does not infringe the rights of Pramol Healthcare or any third party.
You must not:
Information published on the Pramol Healthcare website is intended for general informational purposes and should not be treated as a substitute for professional medical advice, diagnosis or treatment.
Healthcare decisions should be made in consultation with an appropriately qualified healthcare professional based on the patient's individual circumstances.
Information available on the website may be updated, changed or removed from time to time. While we aim to provide useful and accurate information, Pramol Healthcare does not warrant that every piece of information will always be complete, current or error-free.
In the event of a medical emergency, please contact the appropriate emergency medical services or visit the nearest emergency medical facility.
Appointment requests submitted through the website, telephone, WhatsApp or other communication channels are subject to confirmation by Pramol Healthcare.
Submitting a booking request does not automatically guarantee that a particular healthcare professional, appointment time or service will be available.
We may contact you to confirm the requested service, understand the patient's requirements, confirm the location and communicate applicable charges or other service information.
You are responsible for providing accurate and complete information necessary for arranging the requested service.
Patients, customers or their authorised representatives are expected to cooperate with healthcare professionals and provide relevant information required for safe and appropriate service delivery.
Pramol Healthcare aims to provide services in accordance with confirmed appointments and service arrangements. However, healthcare services may occasionally be affected by factors outside our reasonable control.
These may include healthcare professional availability, traffic, weather, public emergencies, technical issues, location accessibility, equipment availability or other operational circumstances.
Where reasonably possible, we will communicate material changes to the customer and attempt to provide an alternative arrangement.
Charges for services may vary depending on the type of service, duration, location, healthcare professional, equipment requirements and other applicable factors.
The applicable service charges will be communicated to the customer where appropriate before or during the booking process.
Customers are responsible for making payments according to the payment terms communicated by Pramol Healthcare.
Additional charges may apply where additional services, extended service duration, equipment or other agreed requirements are requested.
Cancellation and refund eligibility may depend on the type of service booked, the timing of cancellation, whether the service has already commenced and the applicable payment method.
Refunds are issued through the payment method used at the time of purchase, except for cash payments. There won’t be refunds for any payments made using Pramol vouchers. Refunds are not done towards third party accounts The time frame for different payment modes is usually between 10-15 business days post the cancellation request has been received and verified by our customer support For NEFT transactions, We will need you to update the following information to enable us to process a refund to your account. Bank Account number, IFSC code, Account holders name and Branch name. pramol healthcare will not be liable for any wrong inputs shared from your end.
Where Pramol Healthcare provides or facilitates medical equipment, the equipment should be used only for its intended purpose and in accordance with the instructions provided.
Customers must not intentionally damage, modify, misuse, sell, transfer or otherwise improperly use equipment provided on a rental, service or other arrangement.
Specific equipment rental, purchase, deposit, return, maintenance or replacement conditions may apply to individual products or services.
Unless otherwise stated, the content of this website, including text, graphics, logos, images, design, layout, icons and other materials, is owned by or appropriately licensed to Pramol Healthcare.
You may access and use the website for your personal and lawful purposes.
You must not reproduce, distribute, modify, publish, transmit, sell or commercially exploit website content without prior written permission from Pramol Healthcare.
Our website may contain links to third-party websites, platforms, payment services, applications or other resources.
These links may be provided for convenience. Pramol Healthcare does not necessarily endorse or control the content, availability, security or privacy practices of third-party websites.
Your use of a third-party website or service is subject to that third party's own terms and policies.
To the maximum extent permitted by applicable law, Pramol Healthcare shall not be responsible for losses arising from reliance on general information published on the website or from circumstances beyond our reasonable control.
Nothing in these Terms & Conditions is intended to exclude or limit liability where such exclusion or limitation is not permitted under applicable law.
Healthcare outcomes may vary between individuals. Provision of healthcare services does not constitute a guarantee of a particular medical outcome or recovery.
Your use of our website and services may involve the collection and processing of personal information.
Our handling of personal information is described in our Privacy Policy.
By using our services, you acknowledge that you have read and understood the applicable privacy practices and agree to the processing of information as permitted by applicable law.
Pramol Healthcare may refuse, suspend or discontinue access to certain website facilities or services where reasonably necessary, including in cases involving misuse, unlawful activity, non-payment, safety concerns or violation of these Terms & Conditions.
Where appropriate, we may communicate the reason for suspension or discontinuation to the customer.
Pramol Healthcare may update or modify these Terms & Conditions from time to time to reflect changes in our services, business practices, technology or applicable legal requirements.
Updated Terms & Conditions will be published on this page. Your continued use of the website or services after an updated version is published may constitute acceptance of the revised terms, subject to applicable law.
These Terms & Conditions shall be governed by and interpreted in accordance with the laws applicable in India.
Subject to applicable law, disputes arising in connection with the use of this website or services shall be subject to the jurisdiction of the appropriate courts in Maharashtra, India.
If you have questions, feedback, complaints or concerns regarding these Terms & Conditions, please contact Pramol Healthcare using the details below.
Phone: +91 91681 49188
Email: info@pramolhealthcare.com
Location: Pune, Maharashtra, India
By accessing the Pramol Healthcare website, submitting an enquiry, booking an appointment or using our healthcare services, you acknowledge that you have read, understood and agreed to these Terms & Conditions, subject to applicable law.