Privacy Policy | Pramol Healthcare

Privacy Policy

At Pramol Healthcare, we respect your privacy and are committed to protecting the personal information you share with us.

Privacy Policy Details

We value the trust you place in Pramol Healthcare. We are committed to maintaining appropriate standards for the privacy, confidentiality and security of the personal information entrusted to us.

This Privacy Policy explains how Pramol Healthcare ("Pramol Healthcare", "we", "us" or "our") may collect, use, store, disclose and protect your personal information when you use our website, healthcare services, appointment facilities or otherwise interact with us.

By using our website or services, you acknowledge that you have read and understood this Privacy Policy and agree to the practices described in it, subject to applicable law.

1. Collection of Personal Information

We may collect personal information that you voluntarily provide to us when you contact us, request a service, book an appointment, communicate with our team, submit an enquiry or otherwise use our services.

Depending on the service you use, the information we collect may include:

  • Name and contact details.
  • Mobile number and email address.
  • Age, date of birth and demographic information.
  • Address and location-related information where required.
  • Information provided while booking appointments.
  • Healthcare and medical information necessary for providing services.
  • Information contained in documents provided by you.
  • Payment or transaction-related information where applicable.
  • Information you provide through forms, enquiries, feedback or customer support.
  • Technical information relating to your use of our website.

Medical or healthcare information will only be collected and used where reasonably necessary for providing, coordinating or improving healthcare-related services, or where otherwise permitted or required by applicable law.

2. Purpose of Collecting Information

Pramol Healthcare may use personal information for legitimate business, healthcare and regulatory purposes, including:

  • To verify your identity and contact information.
  • To process and manage appointments and service requests.
  • To provide healthcare and related services.
  • To respond to your questions, requests and enquiries.
  • To communicate with you regarding services you have requested.
  • To process payments and maintain transaction records where applicable.
  • To maintain and improve our services and website.
  • To understand service usage and improve customer experience.
  • To prevent, identify and address fraud, misuse or security incidents.
  • To comply with applicable legal, regulatory and governmental requirements.
  • To send information about services, offers or updates where permitted by law and your preferences.

3. Cookies and Website Usage

Our website may use cookies and similar technologies to improve website functionality, understand how visitors use our website and enhance the overall user experience.

Cookies are small data files stored by a website on your browser or device. They may allow us to remember certain preferences and analyse website activity.

You may control or restrict cookies through your browser settings. Disabling certain cookies may affect some website functionality.

4. Disclosure and Sharing of Personal Information

We may share personal information only where reasonably necessary for providing our services, operating our business, protecting our users or complying with applicable legal requirements.

Service Providers

We may engage trusted third-party service providers for activities such as technology services, website hosting, payment processing, communication, analytics, administrative support or other services required for our operations.

Where appropriate, such third parties may be required to maintain the confidentiality and security of the information provided to them.

Legal and Government Authorities

We may disclose personal information where required by applicable law, regulation, court order, legal process or a lawful request from a government or law-enforcement authority.

Business Transfers

In the event of a merger, restructuring, acquisition, sale of assets or similar business transaction, personal information may be transferred as part of that transaction, subject to applicable law.

5. Protection and Security of Information

Pramol Healthcare takes reasonable technical, administrative, operational and organisational measures to protect personal information against unauthorised access, alteration, disclosure, loss, misuse or destruction.

Access to personal information may be restricted to authorised persons who require such information for legitimate business or service-related purposes.

However, no method of transmitting or storing information electronically can be guaranteed to be completely secure. Accordingly, while we take reasonable precautions to protect your information, we cannot guarantee absolute security.

6. Retention of Personal Information

We may retain personal information for as long as reasonably necessary to provide our services, maintain business and healthcare records, resolve disputes, comply with legal or regulatory obligations, and protect our legitimate interests.

When personal information is no longer required, we may securely delete, destroy or anonymise it in accordance with applicable requirements and our internal procedures.

7. Communication with You

We may communicate with you using the contact details that you provide to us.

Communications may include:

  • Appointment confirmations and reminders.
  • Information relating to services you have requested.
  • Responses to enquiries and customer support requests.
  • Important service or policy updates.
  • Promotional or informational communications where permitted.

You may contact us if you no longer wish to receive non-essential promotional communications.

8. Updating Your Personal Information

We aim to maintain accurate and up-to-date personal information. If you believe that any information we hold about you is inaccurate, incomplete or outdated, please contact us so that we can review and update the information where appropriate.

9. Your Privacy Rights

Subject to applicable law, you may have rights relating to your personal information, including the ability to request access, correction, updating or other appropriate action concerning your information.

Requests relating to personal information may be submitted using the contact details provided below. We may need to verify your identity before processing certain requests.

10. Children's Privacy

Our services may involve healthcare services for children and minors. Where personal information relating to a child is provided, it should be provided by a parent, legal guardian or other person authorised to do so, where required by applicable law.

11. Third-Party Websites

Our website may contain links to third-party websites, services or platforms. Such third-party websites are governed by their own privacy policies and terms.

Pramol Healthcare is not responsible for the privacy practices, content or security of third-party websites that you may access through links on our website.

12. Changes to This Privacy Policy

Pramol Healthcare may update or modify this Privacy Policy from time to time to reflect changes in our services, technology, legal requirements or business practices.

Any updated version will be posted on this page with an updated effective or revision date. We encourage you to review this Privacy Policy periodically.

13. Feedback and Privacy Concerns

We are committed to protecting your personal information. If you have any questions, feedback, concerns or complaints regarding this Privacy Policy or the handling of your personal information, please contact Pramol Healthcare.

Contact Pramol Healthcare

Phone: +91 91681 49188

Email: info@pramolhealthcare.com

We will review your concern and take appropriate steps in accordance with applicable requirements.

14. Consent

By using the Pramol Healthcare website or services, you acknowledge that you have read this Privacy Policy and understand how your personal information may be collected, used, stored and disclosed as described above, subject to applicable law.

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